Assumptions shattered

Firstly I have to say "Hooray. Mel is back". Fresh from 2 terms teaching primary children, Mel starts her summer hols with a spell working at Love the Lakes Bowness. Rachael is taking a well earned rest this weekend and Sean has gone to Keswick this morning to take over the helm. Leaving me to take the hounds on their morning walk through the woods. Ever since Angus was a nipper, some 14 years ago, I have often seen the same jogger pounding his way along the path. Our customary monosyllabic greetings to each other have been indistinct as befits the ungodly hour we're both out in the woods. This chap is slight with, what was once, reddish curly hair but now appears to be greying at the temples and in my mind he has always been known as the "Irish Doctor". Don't ask me why: my only excuse is that we live close to a hospital and the guy looks, well, sort of Irish! Today, as the rain was bucketing down (don't start me on the hosepipe ban, that's another day's blog) I didn't hear his approach along the path behind me and I think he surprised the dogs too as Dougal reacted by lunging towards him. "Whoa, steady there lad!" The jogger exclaimed and I gasped in astonishment, all assumptions shattered, as the Irish Doctor is, in fact, from Yorkshire. As I'm now a bit of an expert on the accent from a certain part of that county I might even go so far as to say my Irish Doctor is from Baaarrrrnsley!
Louise

You can't get the staff!

I’ve just realised I’m surrounded by offcomers. Jules, who manages our shop in Bowness, is from Derbyshire but has lived for a fair few years in the Lakes. She loves walking at weekends and so has such good knowledge of the area that it’s easy to assume that she’s a born and bred Cumbrian. The manager of our new store in Keswick, Rachael, hails from Barnsley, that’s Baaarrrnsley, and is a right Yorkshire lass. The two of them have been working together for a couple of weeks as we wait for the new store to open and now Jules has reverted to being a Derbyshire girl. Customers are “me duck” or “me love” and I feel like I’m working on the set of Last of the Summer Wine.


There’s a quite a story around Rachael coming to work for us. She and her husband, Robin, are followers of Sean’s walking website, stridingedge.net and had visited our shop a few times. When we mentioned that we were opening a new store in Keswick, Rachael , in an off the cuff remark, said she really fancied working there. In a real change of lifestyle, her casual remark has now become a reality and I’m sure she’s going to really enjoy managing the Keswick store. Now, if she would only lose that offcomers accent!!!
Louise

Dear me!

A deer appeared on the road in front of my car this morning and, as it blindly careered around until eventually dashing off into the woodland, I thought of the present predicament with the new shop in Keswick. Our shopfitters have been fantastic as they managed to start work at a moment's notice. But what was supposed to be 12 days of work now looks like it going to stretch to 15 or 16 and then the new floor has to be laid. We were aiming to open next weekend and will still push for that date but, at this point, it doesn't look good. This slippage, of course, has a knock on effect for the new team, the stock arriving, the configuration of the till and credit card machine etc. etc.. Anyway, Sean and I are going to Keswick this morning to meet with the shopfitters and the flooring contractor and we hope to get a definitive date for the shopfitting to end. Until then, it's like the old joke about the blind deer as we too have "no idea"!
Louise

Our friends across the pond

We were visited today by a charming lady who represents one of the companies we buy from. Although she's Canadian she's lived in Scotland for a number of years and we took great delight in telling her about the American couple who Jules engaged in conversation today. This couple had lived in Cambridge for a couple of years and were very impressed by the lovely scenery of the Lake District. "We've never been this far north in the UK" they announced. "The furthest we've been is Edinburgh". Jules politely explained the exact location of the Lake District but they just didn't get it.
Our Canadian rep found this highly amusing but then confessed that her niece and friend are visiting the UK this summer and, as she couldn't be bothered to drive down to Manchester to collect them and drive all the way back to Edinburgh where she lives, she is intending to take them round the Lake District and pass it off as Scotland. As there's plenty of Edinburgh Woollen Mills and Pitlochry stores she'll probably get away with it!
Louise

Light relief

The number of jobs I need to do before we open the new store seems to be growing like Topsy despite my tackling a fair number every day. Looking for a bit of light relief I ventured out from the office in Bowness to catch a customer in the act of buying a Pilula Swarovski Crystal necklace. Helpfully, I offered to gift wrap the lady's purchase with some spare paper we keep under the counter. Under the watchful eyes of Rachael, Jules and the customer, I proceeded to make a right "dog's dinner" of this simple task and, as the customary banter between the girls dried up I asked "Are you here on holiday?" Quick as a flash with dry Irish humour and her eyes on my pathetic fumblings with paper and sellotape, the lady replied "Yes. But only until Saturday". That's me told then!
Later, a couple wandered in and, after drifting around the store, the lady selected a bottle of finest Bubble Bath and brought it to the counter announcing to her partner "You can pay for this". She then proceeded to tell us that her husband has just made her walk up the biggest hill she'd ever seen and she deserved a long, hot bath. Which hill had she climbed? "The one that begins with G, G". "Great Gable?" we helpfully supplied. "No, Gu, Gum". With a certain amount of disbelief in our voices we chimed "Not Gummer's How". "Yes, that's the one". Her husband shrugged as we fell about laughing....
Louise

Staff rotas

Our new store manager, Rachael, has been having a lovely time in Bowness for the past week learning all about running the store. Jules has taken over the management of Bowness and, together, they've had a really productive few days getting to grips with the ordering system, stock rotation, deliveries etc. etc. Today, however, came the first real hurdle for Rachael, the staff rota. Not only are we not really sure which day we're opening yet but also none of the staff have fixed working days although they all have times over the summmer holidays when they would prefer not to work. Consequently, Rachael has spent the last hour, pencil in hand, with a befuddled expression whilst Jules and I make useful suggestions. Phrases she has used so far include "My head's steaming", "I'm going blue in the face here" and  "I need a drink to fathom this". I've just popped my head out of the office and she's folding tissue paper rather than looking at the rota. Coward!
Louise

The (ongoing) shop fit

We have been in Keswick all day today checking the new shop and have been going over the new fit mm by mm. There is lots to remember and lots to do:
Staff to employ - check. Shelves to order - check. Light fittings to order - check. Signage to order - check. Flooring to order - check. Stock to order - check. ££££'s to spend - check, check, cheque!

The previous incumbents of our shop left under a bit of a cloud so there is no power on in there yet - hoops have to be jumped through to get that back on. The strip out of the shop is ongoing and who knows what will be found next under the existing panels - that is plural because the previous shopfit is directly over the previous one to that. At least we have found extra space that was not visible previously!

The rats nest of cables and wires that were there have been completely stripped out now, that was another 'wiring on top of wiring' effort. As for trouble with the neighbours (see Louise's previous blog), the lads are pussyfooting around as best they can but I fear there is worse news to come (for the neighbours, not us) as a problem with their power supply has been uncovered in our shop. No one said this shop lark would be easy...

Sean