Light relief

The number of jobs I need to do before we open the new store seems to be growing like Topsy despite my tackling a fair number every day. Looking for a bit of light relief I ventured out from the office in Bowness to catch a customer in the act of buying a Pilula Swarovski Crystal necklace. Helpfully, I offered to gift wrap the lady's purchase with some spare paper we keep under the counter. Under the watchful eyes of Rachael, Jules and the customer, I proceeded to make a right "dog's dinner" of this simple task and, as the customary banter between the girls dried up I asked "Are you here on holiday?" Quick as a flash with dry Irish humour and her eyes on my pathetic fumblings with paper and sellotape, the lady replied "Yes. But only until Saturday". That's me told then!
Later, a couple wandered in and, after drifting around the store, the lady selected a bottle of finest Bubble Bath and brought it to the counter announcing to her partner "You can pay for this". She then proceeded to tell us that her husband has just made her walk up the biggest hill she'd ever seen and she deserved a long, hot bath. Which hill had she climbed? "The one that begins with G, G". "Great Gable?" we helpfully supplied. "No, Gu, Gum". With a certain amount of disbelief in our voices we chimed "Not Gummer's How". "Yes, that's the one". Her husband shrugged as we fell about laughing....
Louise

Staff rotas

Our new store manager, Rachael, has been having a lovely time in Bowness for the past week learning all about running the store. Jules has taken over the management of Bowness and, together, they've had a really productive few days getting to grips with the ordering system, stock rotation, deliveries etc. etc. Today, however, came the first real hurdle for Rachael, the staff rota. Not only are we not really sure which day we're opening yet but also none of the staff have fixed working days although they all have times over the summmer holidays when they would prefer not to work. Consequently, Rachael has spent the last hour, pencil in hand, with a befuddled expression whilst Jules and I make useful suggestions. Phrases she has used so far include "My head's steaming", "I'm going blue in the face here" and  "I need a drink to fathom this". I've just popped my head out of the office and she's folding tissue paper rather than looking at the rota. Coward!
Louise

The (ongoing) shop fit

We have been in Keswick all day today checking the new shop and have been going over the new fit mm by mm. There is lots to remember and lots to do:
Staff to employ - check. Shelves to order - check. Light fittings to order - check. Signage to order - check. Flooring to order - check. Stock to order - check. ££££'s to spend - check, check, cheque!

The previous incumbents of our shop left under a bit of a cloud so there is no power on in there yet - hoops have to be jumped through to get that back on. The strip out of the shop is ongoing and who knows what will be found next under the existing panels - that is plural because the previous shopfit is directly over the previous one to that. At least we have found extra space that was not visible previously!

The rats nest of cables and wires that were there have been completely stripped out now, that was another 'wiring on top of wiring' effort. As for trouble with the neighbours (see Louise's previous blog), the lads are pussyfooting around as best they can but I fear there is worse news to come (for the neighbours, not us) as a problem with their power supply has been uncovered in our shop. No one said this shop lark would be easy...

Sean

Here we go again

When we were looking for a suitable shop in Bowness we started in September 2007, found somewhere in January 2008, put in an offer early in February and took possession on May 1st. We started looking for Love the Lakes 2 (The Empire Strikes Back) in April 2009, found somewhere in January of this year, put in an offer in February and took possession last week.
The shop in Bowness was already a gift shop and there were negotiations over the price, whether or not we wanted the stock (no thanks!) and some leeway allowed as the previous business owners were retiring. This time, the shop was already empty, the only negotiation was over getting a rent reduction for installing an inside loo (not an unreasonable request we thought!!!) and heaven knows why it all took so long. Along the way the estate agent got fed up of our calls and was unobtainable for days on end and our solicitor fired off a warning email across our bows to stop us harassing him. 
Never mind, that's all behind us. Rachael, our new store manager and stridingedge.net follower, started learning the ropes in Bowness today and the shop fitters have started ripping out fixtures and fittings in Keswick. It's all full steam ahead. Hang on, Jules has just called me....one of the owners of the beauty salon above the new store has phoned to complain about the noise made by the shopfitting team. She has already had to give someone their facial free of charge because the client's chair was vibrating as she was trying to relax. Oh dear, there may be trouble ahead........
Louise

Louise's bloomers

It's been like summer in the Lakes today and I think my ears are blocked with a little pollen or something as I definitely didn't hear the following conversation correctly.
A lady and her husband brought in a necklace which they'd bought last year and asked if we could replace the chain as it had snapped. I was happy to oblige and then followed a friendly chat about the weather and their journey over by ferry from Ireland. "Are you here for long?" I asked to which the reply was "Yes, for a fortnight, which is great as we only usually manage 3 or 4 days". "That's great" I replied to which they said "blah, blah, blah". Ok, I didn't quite catch what they said but, in the spirit of the lovely conversation we'd had so far I replied "That's brilliant". We then exchanged a few more pleasantries and off they went.
As soon as they'd left the shop Sean doubled up with laughter and then managed to pull himself together to tell me that "blah, blah, blah" had actually been....."Our dog has died, so we've been able to get over for longer this time"!!!! Earth, swallow me up.....lovely couple from Ireland, please forgive me. I'm off to wash out my ears.
Louise
 

Entente Cordiale?

We're still in the middle of the wranglings to get the lease signed for our new store.....it's only four months since we agreed the principles but, hey, I'm a patient sort of person, not!
Now, the end is near, it's time to face.......no...........it's time to sign on the dotted line in the next couple of days. It feels like we're in limboland: ready to push the button on many stock orders, getting the shopfitters to storm in wielding hammers and saws, getting the team in place and, for goodness sake, GETTING OPEN BEFORE THE SEASON ENDS!!!!!!!!!!!!
Anyway, in the midst of frayed nerves, a letter has arrived from the landlords of the Bowness store. Opening it with some trepidation (after all news from landlords is never good), I was shocked, indeed, stunned to see that our lovely landlord has decided to wave his right to apply the forthcoming rent review. Our rent will stay the same for the next 3 years. Yippee......now back to the new store lease, what's happening now?!
Louise

Pride of Cumbria

This weekend we've been to London to see Barrow win the FA Trophy final at Wembley (never in doubt, but helped by our opponents having a player sent off at the end of the first half). We were there the last time Barrow won this cup some 20 years ago and you just can't beat the feeling of pride in our town when our team achieves something against the odds and the exhilaration that an excited crowd of some 10,000 Barrovians creates when the game goes our way.


On the way to London on the train, Connie met up with a couple of older boys from her school and proceeded to beat them in a DS Super Mario challenge. My quiet pride in this dubious achievement was doubled when Sean (who swore he'd never played Super Mario on DS) beat them too! Hopefully this gets Connie and her Dad ubercool points at school.

Yesterday we wandered around the Tate Modern and then meandered into the Globe Theatre where we found, in the gift shop, a range of Hawkshead Relish jellies and chutneys. We do really well in the shop with this very local supplier and it was great to see their products so far from home.

All in all, Cumbria was best place in Britain this weekend!

Louise